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Conference art

14th Annual

Advanced Patent Law Institute

Alexandria Mar 21-22, 2019 United States Patent and Trademark Office
Conference Concluded
Buy
Related products: eConference Materials
PRESENTED BY
The University of Texas School of Law
The George Mason University Antonin Scalia Law School
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Overview

The 14th Annual Advanced Patent Law Institute at the United States Patent and Trademark Office offers a unique opportunity to join USPTO senior staff, leading practitioners, academics, and members of the federal judiciary for two days of presentations on the latest developments in patent law.

This year’s highlights include:

  • An Update from the USPTO from Andrei Iancu, Under Secretary of Commerce for Intellectual Property and Director of the United States Patent and Trademark Office.
  • An in-depth discussion of the Global Patent Landscape including the influence of countries like China and others on the U.S. patent system and patent enforcement.
  • An update on Section 101 and recent decisions impacting the drafting of patents in the life-sciences and software/technology sectors.
  • A review of the year’s key patent decisions in the Federal Circuit and Supreme Court, and their impact on patent practice.
  • Recent developments and changes in PTAB practices, including an update from Acting Chief Judge Scott Boalick.
  • Discussion of how SEP/FRAND issues are evolving at home and abroad with the growth of the internet of things.
  • Practical guidance on topics ranging from patent insurance to practicing in the cloud.
  • Insight from members of the federal judiciary as part of the popular Judicial Panel.

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Event Schedule

Program is subject to change.
All times are Central Time Zone.

  • Day 1 March 21, 2019
  • Day 2 March 22, 2019
  • Time
    Credit
    Subject
    Speaker
  • Thursday Morning, Mar. 21, 2019
    Presiding Officer:
    William LaMarca, U.S. Patent and Trademark Office, Office of the Solicitor - Alexandria, VA
  • 7:30 am
    Registration Opens
    Includes continental breakfast.

  • 8:20 am
    Welcoming Remarks

  • 8:30 am
    0.50 hr
    Update from the USPTO
    Hear about the current priorities, programs, and initiatives underway at the Office.

    Andrei Iancu, Under Secretary of Commerce for Intellectual Property and Director, U.S. Patent and Trademark Office - Alexandria, VA

  • 9:00 am
    1.00 hr
    The Global Patent Landscape
    Discuss post-issuance patent validity reviews and enforcement realities, including post-verdict royalty determinations and availability of post-verdict injunctions, in the U.S., and then compared with those in Europe and in China. Explore motions to invalidate in court under Section 101, and use of stays of infringement suits during parallel proceedings in the PTO, with a comparison of these practices in Europe and Asia.

    Moderator:
    Robert Greene Sterne, Sterne, Kessler, Goldstein & Fox P.L.L.C. - Washington, DC
    Panelists:
    Damon C. Matteo, Fulcrum Strategy - Foster City, CA
    Hon. Paul R. Michel, Chief Judge, Retired, United States Court of Appeals for the Federal Circuit - Alexandria, VA
    Wayne P. Sobon, Juul Labs - San Francisco, CA
    Robert P. Taylor, RPT Legal Strategies PC - San Francisco, CA

  • 10:00 am
    Break

  • 10:15 am
    0.75 hr
    Navigating Patent Subject Eligibility Challenges in High Technology Cases
    Understand the requirements for meeting the criteria for patent subject matter eligibility by applying the contours of recent Federal Circuit cases to claimed inventions in the software arts.

    Stephen G. Kunin, Maier & Maier PLLC - Alexandria, VA
    Matthew Sked, U.S. Patent and Trademark Office - Alexandria, VA

  • 11:00 am
    0.50 hr
    Drafting and Prosecution Under Current Section 101 Guidance: Technology 
    Brush up on current USPTO guidance on Section 101 and what to do and not do when drafting and prosecuting applications based on current guidance.

    Tom Chen, Haynes and Boone, LLP - Costa Mesa, CA

  • 11:30 am
    0.50 hr
    Section 101 Updates: Lifesciences
    Title 35, § 101 of the United States code governs patent subject matter eligibility, which, over the last several years, has significantly (and negatively) impacted technologies in fields as diverse as artificial intelligence, mechanical devices, and the life sciences. Explore recent subject matter eligibility decisions in the life sciences arena from the U.S. Court of Appeals for the Federal Circuit and U.S. District Courts, along with new USPTO guidelines and memoranda addressing patent subject matter eligibility. 

    June Cohan, U.S. Patent and Trademark Office - Alexandria, VA
    Leslie Fischer, Novartis Pharmaceuticals Corporation - East Hanover, NJ

  • 12:00 pm
    0.50 hr
    Section 101 and Drafting Implications: Lifesciences
    Discuss recent developments relating to patent subject matter eligibility, with a focus on new guidelines expected to be published by the USPTO by the end of 2018, and developments in the Courts and on the Hill.

    Robert L. Stoll, Drinker Biddle & Reath LLP - Washington, DC

  • 12:30 pm
    Pick Up Lunch
    Included in registration.

  • Thursday Afternoon, Mar. 21, 2019
    Presiding Officer:
    Chris Newman, Antonin Scalia Law School, George Mason University - Arlington, VA
  • LUNCHEON PRESENTATION
  • 12:50 pm
    0.50 hr
    PTAB Update
    Hear an update on PTAB appeals and trial proceedings.

    Hon. Scott Boalick, U.S. Patent and Trademark Office, Patent Trial and Appeal Board - Alexandria, VA

  • 1:20 pm
    Break

  • 1:35 pm
    1.25 hrs
    The Evolution of PTAB Practice Strategies in Light of Recent Developments
    Changes are occurring at a rapid rate at the PTAB. Hot topics that have the attention of both Judges and stakeholders include emerging trends—identifying what is both different and the same—in petition and preliminary response strategies, printed publication issues, claim construction, and discovery.

    Moderator:
    Teresa Stanek Rea, Crowell & Moring, LLP - Washington, DC
    Panelists:
    Vanessa Bailey, Intel Corporation - Washington, DC
    Hon. Thomas L. Giannetti, U.S. Patent and Trademark Office, Patent Trial and Appeal Board - Alexandria, VA
    David L. McCombs, Haynes and Boone, LLP - Dallas, TX
    Hon. Grace Obermann, U.S. Patent and Trademark Office, Patent Trial and Appeal Board - Alexandria, VA

  • 2:50 pm
    0.75 hr
    Ex Parte Appeals Practice
    Examine the ex parte appeal process, and hear insights and suggestions to maximize your chances for success on appeal, including when to pursue an appeal, what to include in your briefs, and how to prepare for an oral hearing.

    Courtenay C. Brinckerhoff, Foley & Lardner LLP - Washington, DC
    Hon. Romulo H. Delmendo, U.S. Patent and Trademark Office, Patent Trial and Appeal Board - Alexandria, VA
    Hon. Bruce Wieder, U.S. Patent and Trademark Office, Patent Trial and Appeal Board - Alexandria, VA

  • 3:35 pm
    Break

  • 3:45 pm
    0.75 hr
    Design Patent Practitioners: What Guidance Can You Glean from the Board?
    A review of IPR and PGR decisions involving design patent challenges reveal surprising results that suggest important lessons for examiners and applicants when it comes to prosecuting design patent applications at the USPTO.

    Perry Saidman, Saidman DesignLaw Group, LLC - Silver Spring, MD

  • 4:30 pm
    1.00 hr ethics
    Patent Law Ethics and Recent Developments
    Discuss what a patent practitioner can expect if they get a letter from the OED, as well as developments in patent law ethics and practice before the PTO. Topics include an explanation of the PTO’s attorney disciplinary process including appeals from ALJ decisions; OED statistics; do’s and don’ts for responding to an OED inquiry; recent revisions to ethical rules and regulations; the OED’s new diversion program including remediation to avoid discipline; and proposed new rules regarding practitioner fees.

    Moderator:
    Michael A. Messina, Miles & Stockbridge P.C. - Tysons Corner, VA
    Panelists:
    Dahlia George, U.S. Patent and Trademark Office, Office of Enrollment and Discipline - Alexandria, VA
    Bernie Knight, BK Consulting - Washington, DC
    Cameron K. Weiffenbach, Miles & Stockbridge, P.C. - Tysons Corner, VA

  • 5:30 pm
    Adjourn

  • Time
    Credit
    Subject
    Speaker
  • Friday Morning, Mar. 22, 2019
    Presiding Officer:
    Shirley Webster, Ocean Tomo, LLC - Houston, TX
  • 7:30 am
    Conference Room Opens
    Includes continental breakfast.

  • 8:30 am
    0.50 hr
    USPTO Practice Update: Pilot Programs and Quality Initiatives
    Providing high‑quality, efficient examination of patent applications is paramount to the mission of the USPTO. Hear about some of the USPTO quality programs including Quality Metrics and Internal and External Training, as well as recent and current pilot programs that promote and support the improvement of USPTO products, processes, and services.

    Greg Vidovich, U.S. Patent and Trademark Office - Alexandria, VA

  • 9:00 am
    0.75 hr
    Preparing and Prosecuting High Quality Patents
    Get practical tips for drafting and prosecuting patent applications, which can withstand scrutiny at the Patent Trial and Appeal Board (PTAB). Hear strategic advice for the patent practitioner regarding how to strengthen patent applications, including the importance of considerations regarding claim drafting, claim construction, and the use of declarations.

    W. Todd Baker, Oblon, Spivak, McClelland, Maier & Neustadt, L.L.P. - Alexandria, VA
    Stefanos Karmis, U.S. Patent and Trademark Office - Alexandria, VA
    Whitney Remily, Vorys, Sater, Seymour and Pease LLP - Washington, DC

  • 9:45 am
    0.75 hr
    Impact of Your Specification on Claim Validity/Scope
    Broad claims require a broad specification. But how do you make a specification broad? Examiners are interpreting many claim elements under 112(f), altering the intended scope of our claims. What can we do about it?

    Dale S. Lazar, DLA Piper LLP US - Reston, VA

  • 10:30 am
    Break

  • 10:45 am
    0.75 hr
    Developments on SEP/FRAND Issues in the U.S. and Abroad
    With the growth of the internet of things and 5G, SEP licensing is becoming relevant outside traditional sectors. Review the recent developments concerning standards-essential patent issues in the U.S. and abroad, including activity at DOJ and FTC.

    David K. Djavaherian, PacTech Law, P.C. - San Clemente, CA
    Christian Hannon, USPTO - Alexandria , VA
    John Kolakowski, Nokia Technologies - Washington, DC

  • 11:30 am
    0.50 hr
    Patent Insurance: “Protect Yourself At All Times"
    Intellectual property insurance enables companies to defend products, assert patents, and manage the financial risk associated with both. Using this boxing maxim, discover whether your company is the well-conditioned athlete standing with his hand in the air or the unprepared pugilist on the canvas wondering what hit him.

    Gregory L. Hillyer, Hillyer Legal, PLLC - Washington, DC

  • 12:00 pm
    Pick Up Lunch
    Included in registration. 

  • Friday Afternoon, Mar. 22, 2019
    Presiding Officer:
    John W. Ryan, Owens & Minor - Mechanicsville, VA
  • LUNCHEON PRESENTATION
  • 12:30 pm
    1.00 hr
    Judicial Panel
    Distinguished judges discuss their experiences hearing and trying patent cases, including ruling on stays in the context of IPRs, post-verdict injunctions and damages determinations, and motions to dismiss based on alleged ineligible subject matter.

    Moderator:
    Hon. Paul R. Michel, Chief Judge, Retired, United States Court of Appeals for the Federal Circuit - Alexandria, VA
    Panelists:
    Hon. Alan D Albright, U.S. District Court, Western District of Texas - Waco, TX
    Hon. T. S. Ellis III, U.S. District Court, Eastern District of Virginia - Alexandria, VA
    Hon. S. James Otero, U.S. District Court, Central District of California - Los Angeles, CA
    Hon. Sue L. Robinson (Ret.), Farnan LLP - Wilmington, DE

  • 1:30 pm
    Break

  • 1:45 pm
    0.75 hr
    A Year in Review: Recent Decisions from the Federal Circuit and the Supreme Court
    Review some of the key cases in the courts in the past year concerning patent eligibility, patents as public rights and the PTAB, prior art after the AIA, and other issues.

    Adam Mossoff, Antonin Scalia Law School, George Mason University - Arlington, VA

  • 2:30 pm
    1.00 hr ethics
    Practicing IP Law Ethically in the Cloud: From the Mundane to the Ethics of AI
    Learn how to practice competently and ethically, including maintaining client confidentiality, avoiding conflicts of interest, and safely using social media. In addition, examine the questions that lawyers should ask before using computer-augmented legal services, such as automated contract review, legal research, and patent application drafting services.

    David Hricik, Mercer University School of Law - Macon, GA

  • 3:30 pm
    Adjourn

  • Day 1 March 21, 2019
  • Day 2 March 22, 2019
Download Schedule

Conference Faculty

Hon. Alan D Albright

U.S. District Court, Western District of Texas
Waco, TX

Vanessa Bailey

Intel Corporation
Washington, DC

W. Todd Baker

Oblon, Spivak, McClelland, Maier & Neustadt, L.L.P.
Alexandria, VA

Hon. Scott Boalick

U.S. Patent and Trademark Office, Patent Trial and Appeal Board
Alexandria, VA

Courtenay C. Brinckerhoff

Foley & Lardner LLP
Washington, DC

Tom Chen

Haynes and Boone, LLP
Costa Mesa, CA

June Cohan

U.S. Patent and Trademark Office
Alexandria, VA

Hon. Romulo H. Delmendo

U.S. Patent and Trademark Office, Patent Trial and Appeal Board
Alexandria, VA

David K. Djavaherian

PacTech Law, P.C.
San Clemente, CA

Hon. T. S. Ellis III

U.S. District Court, Eastern District of Virginia
Alexandria, VA

Leslie Fischer

Novartis Pharmaceuticals Corporation
East Hanover, NJ

Dahlia George

U.S. Patent and Trademark Office, Office of Enrollment and Discipline
Alexandria, VA

Hon. Thomas L. Giannetti

U.S. Patent and Trademark Office, Patent Trial and Appeal Board
Alexandria, VA

Christian Hannon

USPTO
Alexandria , VA

Gregory L. Hillyer

Hillyer Legal, PLLC
Washington, DC

David Hricik

Mercer University School of Law
Macon, GA

Andrei Iancu

Under Secretary of Commerce for Intellectual Property and Director, U.S. Patent and Trademark Office
Alexandria, VA

Stefanos Karmis

U.S. Patent and Trademark Office
Alexandria, VA

Bernie Knight

BK Consulting
Washington, DC

John Kolakowski

Nokia Technologies
Washington, DC

Stephen G. Kunin

Maier & Maier PLLC
Alexandria, VA

Dale S. Lazar

DLA Piper LLP US
Reston, VA

Damon C. Matteo

Fulcrum Strategy
Foster City, CA

David L. McCombs

Haynes and Boone, LLP
Dallas, TX

Michael A. Messina

Miles & Stockbridge P.C.
Tysons Corner, VA

Hon. Paul R. Michel

Chief Judge, Retired, United States Court of Appeals for the Federal Circuit
Alexandria, VA

Adam Mossoff

Antonin Scalia Law School, George Mason University
Arlington, VA

Hon. Grace Obermann

U.S. Patent and Trademark Office, Patent Trial and Appeal Board
Alexandria, VA

Hon. S. James Otero

U.S. District Court, Central District of California
Los Angeles, CA

Teresa Stanek Rea

Crowell & Moring, LLP
Washington, DC

Whitney Remily

Vorys, Sater, Seymour and Pease LLP
Washington, DC

Hon. Sue L. Robinson (Ret.)

Farnan LLP
Wilmington, DE

Perry Saidman

Saidman DesignLaw Group, LLC
Silver Spring, MD

Matthew Sked

U.S. Patent and Trademark Office
Alexandria, VA

Wayne P. Sobon

Juul Labs
San Francisco, CA

Robert Greene Sterne

Sterne, Kessler, Goldstein & Fox P.L.L.C.
Washington, DC

Robert L. Stoll

Drinker Biddle & Reath LLP
Washington, DC

Robert P. Taylor

RPT Legal Strategies PC
San Francisco, CA

Greg Vidovich

U.S. Patent and Trademark Office
Alexandria, VA

Cameron K. Weiffenbach

Miles & Stockbridge, P.C.
Tysons Corner, VA

Hon. Bruce Wieder

U.S. Patent and Trademark Office, Patent Trial and Appeal Board
Alexandria, VA

Planning Committee

W. Todd Baker

Oblon, Spivak, McClelland, Maier & Neustadt, L.L.P.
Alexandria, VA

Hon. Scott Boalick

U.S. Patent and Trademark Office, Patent Trial and Appeal Board
Alexandria, VA

Courtenay C. Brinckerhoff

Foley & Lardner LLP
Washington, DC

Hon. Janet Gongola

U.S. Patent and Trademark Office
Alexandria, VA

Gregory L. Hillyer

Hillyer Legal, PLLC
Washington, DC

Joanna Jefferson

The University of Texas School of Law
Austin, TX

Stephen G. Kunin

Maier & Maier PLLC
Alexandria, VA

William L. LaFuze

McKool Smith
Houston, TX

William LaMarca

U.S. Patent and Trademark Office, Office of the Solicitor
Alexandria, VA

Dale S. Lazar

DLA Piper LLP US
Reston, VA

David L. McCombs

Haynes and Boone, LLP
Dallas, TX

Adam Mossoff

Antonin Scalia Law School, George Mason University
Arlington, VA

Andrew Nalven

U.S. Patent and Trademark Office
Alexandria, VA

Chris Newman

Antonin Scalia Law School, George Mason University
Arlington, VA

Teresa Stanek Rea

Crowell & Moring, LLP
Washington, DC

Whitney Remily

Vorys, Sater, Seymour and Pease LLP
Washington, DC

John W. Ryan

Owens & Minor
Mechanicsville, VA

Perry Saidman

Saidman DesignLaw Group, LLC
Silver Spring, MD

Robert Greene Sterne

Sterne, Kessler, Goldstein & Fox P.L.L.C.
Washington, DC

Shirley Webster

Ocean Tomo, LLC
Houston, TX

Jeffrey A. Wolfson

Haynes and Boone, LLP
Washington, DC

Elaine Tung-lin Wu

U.S. Patent and Trademark Office, Office of Policy and International Affairs
Alexandria, VA

Credit Info

  • Alexandria
MCLE Credit
Toggle view Texas – 14.00 hrs  |  2.00 hrs Ethics
You may claim your credit online in Your Briefcase, and UT Law CLE will report credit on your behalf to the State Bar of Texas. A Certificate of Attendance will be provided in Your Briefcase for your records. The system reports Texas CLE credit every Tuesday. If you are claiming credit in the last week of your birth month, self-report your CLE credit directly to the State Bar of Texas at texasbar.com, using the course number  provided on your certificate of attendance.
Toggle view California – 14.00 hrs  |  2.00 hrs Ethics
You must claim your credit online in Your Briefcase, and will then be provided a Certificate of Attendance for your records. UT Law CLE is required to provide the State Bar with electronic attendance records for any MCLE participatory activity within 60 days of completion of the activity. The California licensee is responsible for reporting their compliance/credit hours earned to the State Bar at the end of their reporting period directly to the State Bar of California at calbar.ca.gov.  UT Law CLE will maintain Attendance Records for four years.  
Toggle view Delaware – 14.00 hrs  |  2.00 hrs Ethics
No Additional Credit Information.
Toggle view Florida – 17.00 hrs  |  2.50 hrs Ethics
At the conference, you will need to sign in on the Record of Attendance form at the registration desk. Self-report your CLE credit directly to The Florida Bar at www.floridabar.org. You must claim your credit online in Your Briefcase, and will then be provided a Certificate of Attendance for your records. UT Law CLE will maintain Attendance Records for four years.  
Toggle view Illinois – 14.00 hrs  |  2.00 hrs Ethics
Within 10 days of the conference you must claim and certify your credit online in Your Briefcase, then you will be provided a Certificate of Attendance for your records. UT Law CLE will verify the number of Illinois attorneys in attendance within 10 days after the conference and will report your credit to the MCLE Board of the Supreme Court of Illinois. Failure to submit your credit within 10 days may result in attendance not being reported or may result in additional fees being assessed to you for credit reporting. UT Law CLE will maintain Attendance Records for four years.
Toggle view New Jersey – Available Via Reciprocity – 14.00 hrs  |  2.00 hrs Ethics
As The University of Texas School of Law is a State Bar of Texas approved MCLE provider (Sponsor #13), our courses are presumptively approved for MCLE credit based on a 50-minute credit hour, and in accordance with the Regulations of the Supreme Court of New Jersey Board on Continuing Legal Education. More information and details can be found in the Board of Continuing Legal Education Regulations (PDF).

At the conclusion of the conference you  will need to claim and certify your credit online, in your UTCLE "Briefcase", you will then be provided a certificate of attendance . Self-report your CLE credit directly to the Supreme Court of New Jersey Board on Continuing Legal Education. UT Law CLE will maintain Attendance Records for four years.
Toggle view New York – Available Via Reciprocity – 14.00 hrs  |  2.00 hrs Ethics
As The University of Texas School of Law is a Oklahoma Bar Association presumptively approved MCLE provider (#169), and Oklahoma is a New York Approved Jurisdiction on List A, our courses are approved for MCLE credit based on a 50-minute credit hour, and in accordance with the Program Rules and the Regulations and Guidelines of the New York State Continuing Legal Education Board. More information and details can be found at Section 6 of the Regulations and Guidelines (PDF).

 You must claim and certify your credit online in your UTCLE "Briefcase", and will then be provided a Certificate of Attendance for your records. Self-report your CLE credit directly to the New York State Bar Association. UT Law CLE will maintain Attendance Records for four years.  
Toggle view Ohio – 14.25 hrs  |  2.00 hrs Ethics
You must claim and certify your credit online in Your Briefcase, you will then be provided a Certificate of Attendance for your records. UT Law CLE will report credit on your behalf to The Supreme Court of Ohio within 30 days after the conference. 
Toggle view Oklahoma – 17.00 hrs  |  2.50 hrs Ethics
You must claim and certify your credit online in Your Briefcase, then you will then be provided a Certificate of Attendance for your records. UT Law CLE will report credit on your behalf to the Oklahoma Bar Association within 30 days after the conference.
Toggle view Pennsylvania – 14.00 hrs  |  2.00 hrs Ethics
UT Law CLE is an approved provider of Pennsylvania credit, sponsor #236. You must claim your credit online in Your Briefcase, and will then be provided a Certificate of Attendance for your records. Attorney attendance will be reported to Pennsylvania within 2 weeks after credit is claimed and submit. Attorneys are not able to report this credit on their own, and UT Law CLE pays all associated fees for the credit hours. Contact us at accreditation@utcle.org if you have additional questions.
Toggle view Virginia – 12.00 hrs  |  2.00 hrs Ethics
At the conference, you will need to sign in on the Record of Attendance form at the registration desk. Self-report your CLE credit directly to the Virginia State Bar. You must claim your credit online in Your Briefcase, and will then be provided a Certificate of Attendance for your records. UT Law CLE will maintain Attendance Records for four years.  
Other Credit
Toggle view TX Accounting CPE – 17.00 hrs
The University of Texas School of Law (Provider #250) live conferences are presumptively approved by The Texas State Board of Public Accountancy for Texas Accounting CPE credit based on a 50-minute credit hour. Approved for general CPE credit only.

At the conference, you are welcome to sign in on the Accounting CPE Record of Attendance form at the registration desk, but we are now reporting all credit online. You will receive a Texas Accounting Certificate of Completion in Your Briefcase. Self-report your CPE credit directly to TSBPA. UT Law CLE will maintain Attendance Records for four years.  

Contact us at accreditation@utcle.org if you have additional questions.

Key Dates

Alexandria – Mar 21-22, 2019 – United States Patent and Trademark Office
Conference Concluded
Buy
  • Alexandria
Individual
Last day for $725.00 Regular pricing: Mar 13, 2019

$775.00 for registrations received after this time

USPTO Employee
Last day for $250.00 Regular pricing: Mar 13, 2019

$250.00 for registrations received after this time

Group (5 registrants minimum)
Last day for $653.00 Regular pricing: Mar 13, 2019

$703.00 for registrations received after this time

Group (10 registrants minimum)
Last day for $580.00 Regular pricing: Mar 13, 2019

$630.00 for registrations received after this time

Last day for cancellation (full refund): Mar 15, 2019

$50 processing fee applied after this date

Last day for cancellation: Mar 18, 2019

Venue

speaker

United States Patent and Trademark Office

600 Dulany Street
Alexandria, VA

Nearby Hotel Accommodations
speaker

The Westin Alexandria

400 Courthouse Square
Alexandria, VA
866.837.4210 (reservations)
Map

Accommodations

$209 room rate good through March 4, 2019 (subject to availability). Please refer to UT Law Continuing Legal Education when you call the reservations department. 

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