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Client Selection, Contracts and Handling Complaints

Contains material from Dec 2022

Client Selection, Contracts and Handling Complaints
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Includes: Video Slides

  • Total Credit Hours:
  • 1.00 | 1.00 ethics
  • Credit Info
  • TX, CA
  • TX MCLE credit expires: 11/30/2023

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1. Client Selection, Contracts and Handling Complaints (Dec 2022)

Claude E. Ducloux

1.00 1.00 0.00 1.00 | 1.00 ethics
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(mp4)
58 mins
(pdf)
29 pgs
Session 1 —58 mins
1.00 | 1.00 ethics
Client Selection, Contracts and Handling Complaints (Dec 2022)

During a long career, almost no lawyer can completely avoid conflicts and complaints from Clients. The nature of our adversary system provides many opportunities for stress, misunderstandings and disagreements about how the legal system works – or the client’s expectations.  Many times, these matters can be avoided in the intake process. But when a complaint arises, lawyers need to know how to respond and handle those attorney client disagreements in ethical and empathetic ways. This course takes you through the interview process, the execution of clear attorney fee agreements, maintaining clear communications, and ultimately handling an attorney client dispute. Dozens of great tips, sound advice, and reminders of our fiduciary duty under the Disciplinary Rules.

Originally presented: Nov 2022 First Friday Ethics (November 2022)

Claude E. Ducloux, Attorney at Law - Austin, TX